Are you surprised when a pen doesn’t work?
After years of innovation and standardization of the pen manufacturing process, we expect a pen to work when we pick it up. The quality control and skill level required to make a pen for a reasonable price have conditioned us to believe it will write. Typically.
We know that a pen does not work all the time. But there’s still an expectation and a surprise when it malfunctions.
What’s the ratio for you? 1 in 25 pens don’t work?
It’s ok. No big deal. Just grab another one.
But what about when a plane has a malfunction?
There’s a different level of quality control and attention to detail required when building a plane. There is skilled labor for all of the components. Extensive training and inspections. Everything is tested again and again.
That’s because we understand if a plane doesn’t work, the consequences are greater than the failure of a pen.
There are certain processes in every business that need more precision and attention than others.
We must remind ourselves that some tasks are pens and others are planes.